Privacy Policy

M8ven ("we," "us," or "our") operates the m8ven.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Account Information

When you create an account or subscribe, we collect:

• Name (display name)
• Email address
• Phone number (for verification purposes only)
• Location (city and state, if provided)
• Government-issued ID (for identity verification, stored securely)

Payment Information

Payment processing is handled by Stripe. We do not store your credit card number, CVC, or full card details. Stripe collects and processes payment information in accordance with their Privacy Policy.

Automatically Collected Information

When you visit our site, we may collect:

• IP address and approximate geolocation
• Browser type and device information
• Referring URL
• Pages visited and interactions

IP addresses associated with passport page views are automatically deleted after 90 days.

We use the information we collect to:

• Create and manage your seller passport account
• Process subscription payments
• Verify your identity (email, phone, government ID)
• Calculate and display your trust score
• Send transactional emails (account verification, payment receipts, review notifications)
• Provide platform analytics to sellers (page views, referrers)
• Improve our services and detect fraud

M8ven uses SMS text messaging solely for phone number verification. By providing your phone number and initiating phone verification through your dashboard, you consent to receive a one-time SMS verification code from M8ven.

• Message frequency: One (1) message per verification attempt
• Message content: A numeric verification code
• Opt-in: You opt in by clicking "Send Code" on the phone verification page in your dashboard
• Opt-out: You may choose not to verify your phone number. Phone verification is optional. You will not receive any marketing or promotional text messages
• Message and data rates may apply depending on your mobile carrier and plan
• Carriers: Supported carriers include AT&T, T-Mobile, Verizon, and all major US carriers. Service availability may vary

We use Twilio to deliver SMS messages. Your phone number is not shared with third parties for marketing purposes. For SMS-related support, contact us at support@m8ven.ai.

We send transactional emails for:

• Account verification
• Welcome messages upon signup
• Review notifications
• ID verification status updates
• Referral completion notifications
• Subscription and payment updates

We do not send marketing or promotional emails. All emails are transactional and directly related to your account activity.

We use the following third-party services to operate our platform:

• Supabase — Database and authentication
• Stripe — Payment processing
• Twilio — SMS verification delivery
• Resend — Transactional email delivery

Each service processes data in accordance with their own privacy policies. We only share the minimum data required for each service to function.

• Account data: Retained for the duration of your subscription, plus a reasonable period for record-keeping after cancellation
• Passport view IP addresses: Automatically deleted after 90 days
• ID verification documents: Stored securely and retained only as long as needed for verification purposes
• Payment records: Retained by Stripe in accordance with their policies and applicable financial regulations

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure storage of credentials, row-level security on database access, and hashed storage of sensitive identifiers. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Cancel your subscription at any time through your dashboard or Stripe billing portal

To exercise these rights, contact us at support@m8ven.ai.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

If you have questions about this Privacy Policy or our data practices, contact us at:

support@m8ven.ai